Terms & Conditions
1. General terms
1.1 The e-store www.hkmjewellery.com is owned and operated by Metalli KunstiKoda OÜ (hereinafter referred to as the e-store), the registry code 12725398 and with the legal address Vööiku tee 4, Vääna-Jõesuu village, Harjumaa 76909.
1.2. The following e-store sale terms and conditions apply between the e-store orders or purchases by e-store users (hereafter the Consumer) and the owner of the e-store, Metalli KunstiKoda OÜ.
1.3 In addition to these sale terms and conditions, the Law of Obligations Act (in Estonian: võlaõigusseadus) (hereinafter referred to as VŌS), the Consumer Protection Act (in Estonian: tarbijakaitseseadus) (hereinafter TKS) and other legal acts in force in the Republic of Estonia apply to the legal relationships arising from the use of the e-store.
1.4 The online store www.hkmjewellery.com reserves the right to change the sale terms and conditions at any time. Changes to the sale terms and conditions will be posted on www.hkmjewellery.com and will take effect immediately upon publication. By submitting an order using the e-store, the Consumer confirms that they have read and agreed to the sale terms and conditions.
2.1. E-store prices are in euros and include the value added tax (VAT) valid in Estonia (20%).
2.2 Prices do not include the transportation costs of the product (unless noted otherwise). Transportation costs will be displayed in the e-store before the purchase, so the Consumer is able to familiarise with them in advance.
2.3 If the Consumer orders a product from outside of the European Union, the product may be subject to international import laws and regulations as well as customs fees which will be paid upon arrival to the country of destination. Such fees are paid by the Consumer. Taxation and customs policies may vary by country, which is why the e-store recommends Consumers to consult all possible additional taxes before placing an order.
2.4. The e-store reserves the right to change prices displayed at any time within the e-store. All changes will be published on www.hkmjewellery.com and will be effective from the moment of publishing.
2.5 If the Consumer's order is submitted before the price change is published, then the Consumer shall be subject to the price applicable at the time of the purchase.
2.6. The e-store reserves the right to cancel the order if the product ordered by the Consumer was ordered during the time whilst the e-store experienced typographical error regarding the price of the product. If the order is canceled, the Consumer will be informed by e-mail and the amount paid for the order will be returned to them as soon as possible, but not later than within 30 days after the order was submitted.
3. Placing an order and payment terms
3.1 To submit an order, select the appropriate product from the e-store and click the "Add to Cart" button. Once in the cart, it is possible to change the amount of and remove any products within the cart. On the same page you can also see all possible additional transportation costs and the total cost of the order.
3.2 In order to submit an order, the Consumer is obliged to enter the information necessary for the execution of the order - name, e-mail address, company (if the invoice is going to the company), delivery address and a contact phone number. In order for the products to reach the Consumer quickly and without any problems, the Consumer must always make sure that all the information provided is correct before submitting the order.
3.3 Within the e-store, you can securely pay for orders via bank links (Swedbank, SEB, Danske Bank, Coop Bank, LHV, Luminor) and with VISA, Mastercard and Maestro credit cards. Bank link and credit card payments made through the e-store www.hkmjewellery.com are distributed and managed by ‘Maksekeskuse AS’. Payments are made in a secure and encrypted payment system outside of the e-store. In this way, the e-store has no access to the Consumer's bank or credit card information.
3.4 The order is processed only once 100% of the order value has been received to the e-store bank account. The order will be canceled if the payment has not been received into the e-store bank account within 3 business days.
3.5 After paying for the order, do not forget to leave the Internet bank page by clicking on the button "Back to the merchant", after which you will be directed back to the e-store and the order confirmation will be displayed on the screen.
3.6 After paying for the order, the Customer will receive an order confirmation with the order overview to the email address indicated on the order.
4. Shipping terms
4.1 The order(s) are usually shipped within 3 business days after the payment has been received into the e-store bank account. If the e-store cannot post an order within 3 business days, the Consumer will be notified instantly by e-mail or by telephone.
4.2 Orders within Estonia will be transported to the Consumer via Omniva’s parcel machines or by courier service. Non-Estonian orders are transported to the Consumer by regular postal service. The e-store will inform the Consumer by e-mail when the product is shipped and, when possible, will send the package tracking code.
4.3 Shipping prices:
- Estonian orders 0€ - 5€
- EU orders 7€
- Non-EU orders 15€
4.4 Delivery time within Estonia is approximately 1-3 business days, 7-14 business days within Europe and 14-60 business days throughout the rest of the world. These deadlines are indicative. If the order has not arrived during the given period, the Consumer may contact firstname.lastname@example.org for additional information.
4.5. The e-store is not responsible for any delays or problems if the problem has arisen due to inaccuracies in the details entered by the Consumer when placing the order.
5. Return policy
5.1 If the Consumer is not satisfied with the product ordered for any reason, then they are entitled to return it within 14 days without disclosure. The 14-day refund period begins on the same day the Consumer has received the order. The e-store is not entitled to accept any items returned after this period.
5.2 The right of return does not apply to custom products made according to the details provided by the Consumer (VŌS § 53(4) clauses 2 and 3).
5.3 If you wish to return the product, you can inform the e-store by e-mail, by sending a casual message to email@example.com. Be sure to keep a copy of the application in a format that can be reproduced in writing (e.g. e-mail), since the Consumer is entitled to prove the withdrawal.
5.4 The product(s) must be returned by the Consumer within no more than 14 days of making the cancellation claim. The products that are returned after this, then have the right for refusal to accept by the e-store and do not qualify for reimbursement.
5.5. The returned product must be in the original packaging and in the same condition as it was upon arrival. The product must be unused, i.e. the product must not contain any marks, scratches or any traces of damage that the product did not have before arrival to the Consumer. The e-store has the right not to accept nor refund any products returned used or with any of these traces of damage.
5.4. In the event that the Consumer returns the product in accordance with the conditions listed above, the e-store will return the cost of the product as well as the delivery costs to the Consumer, into the same bank account from which the payment received for the order was received (unless agreed otherwise). The amount paid for the order shall be returned to the Consumer no later than 14 days from the moment that the Consumer has forwarded the return application for the e-store.
5.6 The cost of returning the product is covered by the Consumer.
6. File a complaint
6.1 In accordance with § 218 (2) of the Law of Obligations Act, the seller is responsible for the non-compliance of the goods with the contract terms, which occurs within 2 years from the transfer of the goods to the buyer.
6.2 The Consumer has the right to submit claims to the e-store for defective goods within 2 years from the date of delivery of the goods. The complaint must be submitted promptly and no later than within 2 months from the discovery of the defect of the goods. When discovering any defect, the Consumer must take reasonable measures to maintain and protect the goods, including not using the defective goods.
6.3 In the event of a defective product, the Consumer shall be entitled to demand repair, replacement or financial compensation.
6.4 If the ordered product has defects, the Consumer is obliged to contact the e-store as soon as possible. To do this, you must submit a corresponding application by writing an email to firstname.lastname@example.org
In the complaint, mark:
- Your name and contact details
- Date of complaint
- What was wrong with the product
- What is your claim and request from Metalli KunstiKoda OÜ
- Add order number for the purchase.
6.5 According to the Consumer Protection Act, Metalli KunstiKoda is required to respond in writing within 15 days.
6.6. The e-store is not responsible for any defects caused by the fault or negligence of the Consumer; defects caused by the misuse of the product and the natural physical wear of the product when used normally.
6.7 If in any case the e-store and the Consumer cannot reach an agreement, the Consumer is entitled to contact the competent supervising authority, which is the Estonian Consumer Protection Board at Pronksi 12, Tallinn 10117, e-mail: email@example.com. The Consumer Disputes Committee is competent to resolve disputes arising from any disagreement between the Consumer and the business that the parties could not resolve by agreement themselves and if the goods or services in question are worth 30 or more euros. The Consumer can also use the European Dispute Resolution Online (ODR) to resolve disputes, which is accessible at http://ec.europa.eu/odr.
7.1 The content of the e-store, including texts, graphics, logos, pictures, videos and audio, is protected by copyrights that belong to the e-store as a whole.
7.2 It is forbidden to reproduce, copy, modify or otherwise use copyright-protected content as specified in section 7.1 without the consent of the e-store.
8.1 The processor of the personal information received in the e-store is www.hkmjewellery.com, the owner and manager of Metalli KunstiKoda OÜ.
8.2 By visiting the e-store and making an order, the Consumer gives the consent to the e-store for the processing of their personal data.
8.3 All personal information received with the visit to the e-store and the order form is treated as confidential information. The e-store collects and uses only the Consumer information necessary to complete the order and to maintain Consumer relationships. The e-store does not disclose their visitors' information to third parties, unless necessary to fulfill an order or if it is required by law.
8.4. Personal data to be registered includes Consumer order information - Consumer name, company name (if applicable), address, e-mail address, phone number, payment method used and product details of the product.
8.5 The protection of personal data is ensured by all statutory security measures.
8.6 The Consumer has the right to control the personal data concerning them and ask to change or remove it from the e-store database.
8.7. With the consent of the Consumer, the e-store may send the Consumer sales offers, newsletters, polls and other notices to the Consumer's email address entered upon submission of the order. The Consumer can at any time cancel the offers and newsletters by informing the e-store by e-mail or by following the instructions in the e-mail containing the offers.
9. Liability and Force Majeure
9.1. The parties will be released, partially or completely, from the obligations arising in connection with the contract if obstructed by force majeure, with the parties obliged to take all measures to prevent causing damage to the other party and to ensure the compliance with the terms of the contract to the maximum extent possible. The occurrence of force majeure must be proven by the party who wishes to refer to those circumstances as a basis for the dispossession of the liability arising from the law and / or the contract for failure to fulfill or non-compliance with the obligations entered in the contract. In the sense of the contract, force majeure is not a change in the economic situation of the party, bad weather, rising prices, holidays, bankruptcy notice, bankruptcy or an enforced claim.
9.2. Any liability of the e-store is limited to the cost of the product.
9.3 Links that lead from the e-store to other websites are not under the control of the e-store and the e-store is not responsible for any damages that may occur by the use of the respective links.